Job Title EMS Dispatcher
Location Largo, FL
Department Communications Center
FLSA Status Non-Exempt
Reports to Director of Communications
Shifts hiring Full-time


Position Title:   EMS Dispatcher 

Reports To:         Director of Communications
Exempt (Y/N):   No

Summary:

This Full Time position is responsible for receiving and processing requests for ambulance service via telephone and radio utilizing Medical Priority Dispatch and maintaining the System Status Plan. 

Candidates must possess a current FL Department of Health EMT or Paramedic License.  National Registry holders are encouraged to apply. 

Major Duties and Responsibilities:

  • Consistently receives emergency calls and enters them into the CAD system within 60 seconds, 90% of the time.
  • Consistently achieves alert times within 30 seconds of call received time, 90% of the time.
  • Consistently receives emergency calls and enters them into the CAD system within 60 seconds, 90% of the time.
  • Demonstrates a working knowledge of all communications equipment to ensure intelligent reporting of equipment failures.
  • Demonstrates the ability to apply the System Status Plan to daily operations.
  • Demonstrates ability to maintain quality improvement program goals.
  • Demonstrates the ability to modify the System Status Plan as needed for efficient Operations.
  • Demonstrates the ability to communicate professionally with residents, public officials, governmental entities and political leaders when necessary.
  • Ability to direct resources during major/mass casualty incidents.

 

Minimum Qualifications:

  • Must possess a current FL Department of Health EMT or Paramedic License
  • High School diploma or General Education Degree (GED).
  • Pinellas County SSC obtained within 3 months of SSC hire date.
  • Obtain NAED EMD Certification within 6 months of SSC hire date.
  • Good Computer skills and ability to multi-task.
  • In the interest of public safety, the ability to speak in an unencumbered manner is requirement for this position.

Physical Requirements:

  • Occasionally: Walking inside, carrying no greater than 25 pounds, kneeling, stooping, bending, leaning.
  • Frequently: Hearing/listening, clear speech, reaching, touching, typing.
  • Constantly: Sitting, seeing.

 

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